Last updated November 06, 2023
Ebook Guarantee & Refund Policy
If after 30 days you don’t feel like you’ve received your money’s worth, and you are not completely satisfied with the ebook, you may return it with an email to info@charlenejsmith.com describing why you are disappointed and we’ll refund you 100%, no questions asked.
Lost Ebook Policy
Note: please try looking for it on our website first under My Account > Downloads. Use the reset password, if necessary to login. You must send proof of purchase to info@charlenejsmith.com so we can locate your ebook and send it to you. If you do not have proof of purchase, we are unable to find your ebook for you. You can always purchase new ebooks here.
Design Consultation/s and Design Packages Refund Policy
Design ideas and concepts are a form of creative art; they are intangible assets, therefore they are Intellectual Property. Once a Consultation has been entered into or a Design Package has been delivered, the information can no longer be retracted. Design Fee/s are non-refundable.
Pre-Paid Consultation Refund Policy
Things come up in life, situations get altered or sometimes we just change our mind – it happens. Our Design team is here to make you happy and we are committed to complete client satisfaction. So, if up to 2 HOURS PRIOR to the time of your pre-paid Consultation, either in-person or virtual, you change your mind, we will provide a refund less a 5% administrative fee.